Support
Steam/Inventory Connectivity Issues Having issues connecting to servers or having Steam connection issues? Having inventory issues with items? Post here! Linux For all support questions regarding Tower Unite Linux client. Item/Unit Transaction Errors Please post here if you are having a unit or item transaction issue and would like staff to assist you. Workshop Support & Bugs Need help with workshop tools? This is the place to go. IndieGogo Have questions about your IndieGogo backer perks? Ask away here. Reporting Players/Ban Appeals Before you send a ban appeal…
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Canvases not loading? Try this fix
Hello everyone. There is a compatibility issue that concerns 10th, 11th, 12th, and 13th gen Intel CPUs, AMD, and most Unreal Engine 4 games. This issue affects only some Intel CPUs, AMD, and is an issue with HTTPS and … |
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15 | 25154 | April 12, 2023 |
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Support FAQ
Here is a collection of frequently asked questions, and (suggested) answers! These are derived from the support section, as well as from support tickets on Discord. As always, if you think you have found a bug: please r… |
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19 | 3794 | January 26, 2025 |
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The Rules
These rules apply to official Tower Unite Plaza servers, in-game chat features, forums, and our Discord. General Rules By using our forums, Discord, and in-game services (voice, chat, etc.), you agree to the following r… |
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0 | 3585 | November 9, 2022 |
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Real-time Support on Discord
We have a Discord channel and support ticket system on our Discord. From there, we can help you faster with your issues. We will get through all the current tickets on our forums, but Discord is another method that can b… |
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0 | 785 | October 16, 2021 |
| About the Support category |
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0 | 2002 | December 29, 2016 |
| I haven't been able to redeem my tickets in hand for weeks |
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1 | 24 | March 29, 2025 |
| Jackpot and bet loss |
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0 | 32 | March 22, 2025 |
| Playermodel problem during import |
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0 | 42 | March 19, 2025 |
| Filegarden links not supported in Condos anymore? |
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0 | 27 | March 13, 2025 |
| 0.18.8.0 Early Access - Can't earn money |
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1 | 29 | March 11, 2025 |
| All of my condo furniture was removed and placed back in my inventory |
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2 | 38 | March 10, 2025 |
| Issue with the Playermodel |
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0 | 29 | March 5, 2025 |
| Tokyo server is dead? |
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2 | 54 | March 2, 2025 |
| [0.18.7.1] Another "Your connection to the host has been lost" when trying to join the Plaza |
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0 | 19 | February 28, 2025 |
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Workshop Guides Here!
Guides for creating your own Workshop mods can be found here. Creating Characters / Player Models https://towerunite.com/guides/wk_creatingcharacters_v3.html Creating Items https://towerunite.com/guides/wk_creatingitem… |
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0 | 40 | February 17, 2025 |
| trivia database additions |
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0 | 17 | February 12, 2025 |
| No Friend Activity on Main Menu/Esc Menu |
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1 | 37 | February 10, 2025 |
| Jackpot Loss |
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6 | 66 | March 9, 2025 |
| Graphics glitch |
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1 | 31 | February 7, 2025 |
| My character's normal map appears to not have an effect |
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2 | 34 | January 30, 2025 |
| Libretro Completely Black Screen |
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3 | 66 | February 5, 2025 |
| Trying to upload model into workshop but error "model is too large or off center along negative-X axis" |
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2 | 34 | January 27, 2025 |
| Connection to host error V.0.18.5.1 |
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1 | 47 | January 8, 2025 |
| My plaza level reset after “exp recalculating" |
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0 | 21 | December 30, 2024 |
| Imported model seemingly has reoriented bones on import |
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6 | 102 | January 3, 2025 |
| "Failed to load model, could not create mesh from file" error |
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0 | 44 | December 22, 2024 |
| No "Browse Workshop Sounds" option when I click on my sound emitter |
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1 | 25 | December 20, 2024 |
| Suggested Proton Version? |
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2 | 323 | December 13, 2024 |
| I'm having server ping issues |
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5 | 91 | January 18, 2025 |
| [0.18.3.0] Something is wrong, I dunno what, lol |
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4 | 75 | December 18, 2024 |