Support
Item/Unit Transaction Errors Please post here if you are having a unit or item transaction issue and would like staff to assist you. Steam/Inventory Connectivity Issues Having issues connecting to servers or having Steam connection issues? Having inventory issues with items? Post here! Workshop Support & Bugs Need help with workshop tools? This is the place to go. Reporting Players/Ban Appeals Before you send a ban appeal… IndieGogo Have questions about your IndieGogo backer perks? Ask away here. Linux For all support questions regarding Tower Unite Linux client.
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Support FAQ
Here is a collection of frequently asked questions, and (suggested) answers! These are derived from the support section, as well as from support tickets on Discord. As always, if you think you have found a bug: please r… |
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19 | 4600 | January 26, 2025 |
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The Rules
Official Rules have been moved to: https://towerunite.com/guides/rules.html |
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0 | 4625 | November 9, 2022 |
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Real-time Support on Discord
We have a Discord channel and support ticket system on our Discord. From there, we can help you faster with your issues. We will get through all the current tickets on our forums, but Discord is another method that can b… |
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0 | 870 | October 16, 2021 |
| About the Support category |
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0 | 2022 | December 29, 2016 |
| [1.1.5.2] Differing movement speed/Interactivity between Host and Guest |
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0 | 19 | September 20, 2026 |
| [1.1.5.1] Condo has completely lost collision, help |
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1 | 48 | September 13, 2026 |
| Connection to host lost after shop crash |
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0 | 26 | September 5, 2026 |
| Is Tower Unite unavailable in Russia? |
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0 | 62 | August 25, 2026 |
| Pitch-black textures on 2016-era Radeon gpu |
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1 | 58 | August 25, 2026 |
| Crashing in Plazas and in my condo |
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0 | 45 | August 24, 2026 |
| Tower Unite unable to launch despite fixes |
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1 | 87 | September 2, 2026 |
| Discord Appeals? Left in limbo of silence |
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2 | 187 | August 12, 2026 |
| Issue regarding my mic not working on Tower Unite |
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11 | 175 | September 28, 2026 |
| Custom Media on players will work with IPs, but not with a CNAME or A/AAAA pointing to the IP |
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9 | 276 | August 27, 2026 |
| 30K unit missing from Dark Voyage |
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1 | 48 | June 28, 2026 |
| 170K units in Keno |
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1 | 50 | June 22, 2026 |
| [Tower Unite] Backer credit needs updating on the golden plaque |
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2 | 88 | September 25, 2026 |
| Lost 300k units at keno |
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2 | 75 | June 17, 2026 |
| Game crash on launch / Verify installation error even after verifying |
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0 | 50 | June 15, 2026 |
| Lost 15k Units due to server lag at Spin 2 Win wheel |
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1 | 51 | June 16, 2026 |
| UpdateTU.bat doesn't work |
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2 | 68 | June 12, 2026 |
| Sea Urchin Antenna Topper doesn't work for me |
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0 | 35 | June 4, 2026 |
| Mic Issue |
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0 | 41 | June 1, 2026 |
| Grand Piano Win.... No Grand Piano? |
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1 | 53 | May 30, 2026 |
| High-stakes poker "auto-fold" issue |
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0 | 29 | May 29, 2026 |
| Crash on launch after latest update (edit: nvm) |
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0 | 38 | May 15, 2026 |
| Game freezes whenever I click "Load from file..." in Condo |
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0 | 36 | April 28, 2026 |
| Port forwarding help |
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0 | 59 | April 21, 2026 |
| Condo Broken. |
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0 | 112 | April 14, 2026 |
| Condo (Players Joining Game Freeze) |
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2 | 132 | April 11, 2026 |