Support
Steam/Inventory Connectivity Issues Having issues connecting to servers or having Steam connection issues? Having inventory issues with items? Post here! Linux For all support questions regarding Tower Unite Linux client. Item/Unit Transaction Errors Please post here if you are having a unit or item transaction issue and would like staff to assist you. Workshop Support & Bugs Need help with workshop tools? This is the place to go. IndieGogo Have questions about your IndieGogo backer perks? Ask away here. Reporting Players/Ban Appeals Before you send a ban appeal…
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Support FAQ
Here is a collection of frequently asked questions, and (suggested) answers! These are derived from the support section, as well as from support tickets on Discord. As always, if you think you have found a bug: please r… |
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19 | 4445 | January 26, 2025 |
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The Rules
Official Rules have been moved to: https://towerunite.com/guides/rules.html |
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0 | 4537 | November 9, 2022 |
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Real-time Support on Discord
We have a Discord channel and support ticket system on our Discord. From there, we can help you faster with your issues. We will get through all the current tickets on our forums, but Discord is another method that can b… |
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0 | 835 | October 16, 2021 |
| About the Support category |
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0 | 2017 | December 29, 2016 |
| Game freezes whenever I click "Load from file..." in Condo |
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0 | 24 | April 28, 2026 |
| Port forwarding help |
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0 | 28 | April 21, 2026 |
| Condo Broken. |
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0 | 67 | April 14, 2026 |
| Condo (Players Joining Game Freeze) |
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2 | 109 | April 11, 2026 |
| Is translucent material possible for uploaded playermodels / objects? |
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7 | 66 | April 22, 2026 |
| Units still locked at 0 |
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2 | 40 | May 1, 2026 |
| Hosting specific condo causes immense lag for clients |
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0 | 33 | February 23, 2026 |
| [1.1.2.1]Condo crashes shortly after loading in |
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0 | 31 | February 17, 2026 |
| Missing Vanilla Furniture |
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1 | 32 | February 16, 2026 |
| Hosting a Dedicated Server missing Host Server and Admin button |
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2 | 29 | February 15, 2026 |
| Microphone not connecting to Tower |
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2 | 60 | April 11, 2026 |
| Animated Canvas not animating as intended |
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1 | 31 | January 27, 2026 |
| missing anniversary npc in celebrations? |
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0 | 40 | January 23, 2026 |
| Performance issues hosting condo |
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4 | 97 | March 19, 2026 |
| Can't join Game worlds, Condos, only can join Plaza |
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1 | 76 | January 10, 2026 |
| Day Night Events and Global Text don't work as intended |
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0 | 18 | January 4, 2026 |
| [1.1.2.1] Multiplayer causes hard crash of both Tower Unite & Steam |
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3 | 62 | December 30, 2025 |
| Cannot connect to Plazas or hosted minigames |
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3 | 47 | December 30, 2025 |
| Patreon tag missing in-game and Discord even after linking |
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1 | 43 | December 21, 2025 |
| Cannot Hear Other Players Voice Chat |
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3 | 65 | November 30, 2025 |
| Cannot Launch Game |
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0 | 53 | November 5, 2025 |
| [1.1.1.2] Workshop Map Editor crashing on load |
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0 | 31 | October 31, 2025 |
| Wheel didnt give me my prize 3: |
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1 | 64 | November 4, 2025 |
| Discord Ban from scam sent from my account |
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0 | 102 | October 20, 2025 |
| Unable to read global chat |
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1 | 61 | October 14, 2025 |
| My units just disappeared |
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8 | 121 | October 1, 2025 |