How To Appeal Bans

Before you send a ban appeal…

:warning: If you make your ban appeal public we will automatically reject your ban appeal and hide it from the public.

:information_source: Ban appeals are not a guarantee. We issue bans based on evidence. Ban appeals can take up to a week or longer to be handled.

If you have been VAC banned: We cannot remove the ban. We do not manage VAC. Do not send us a ban appeal about it.

Do not send ban appeals to our Discord support tickets.


You should only appeal if you’ve been banned from Tower Unite Official Servers or Tower Unite Discord and…

  • You feel that your ban/punishment is over excessive or unfair
    • We have a zero tolerance ban policy regarding racism, transphobia, homophobia, anti-semitism, and any other forms of discrimination. Usage of known racial slurs will get you permanently banned and you will not be able to appeal the ban.
  • You’ve been wrongly accused. This is rarely the case as we ban only with evidence

You should try to provide some kind of evidence (be it screenshots or video) to help your appeal.


Do NOT appeal if…

  • You’ve been VAC banned. We do not manage VAC and we cannot unban you from VAC
  • You’ve been banned for racism and used a slur
  • You’ve been caught hacking on our servers and wish to make an “apology”
  • We had enough concrete evidence to support your ban to begin with
  • Your “brother/friend/family member” used your account and got you banned. Your account - your responsibility
  • We’ve banned you severely in the past
  • You were banned from a Condo, Game World, or non official server. Except for extreme cases, we do not moderate Condos or Game Worlds as they are player hosted servers

Ban Appeal Email

The email subject title should be "Ban Appeal"

Your appeal must include the following:

  • Detailed information on why you are requesting an appeal
  • Your Steam Community page or Discord account

:warning: Appeals must be respectful
Any attitude, cuss words, immaturity, or threats made or implied will have your appeal rejected immediately and will increase your existing ban, regardless of what you were banned for. We are very friendly, but we will not put up with crap.

Failure to follow these guidelines will have your ban appeal rejected.

When making a ban appeal, please use our email: bans@pixeltail.com

:information_source: Ban appeals are not a guarantee. We issue bans based on evidence. Ban appeals can take up to a week or longer to be handled.

Thank you!


Refresher on our rules

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