How To Appeal Bans

Support Reporting Players/Ban Appeals
1

Before you send a ban appeal…

:warning: If you make your ban appeal public we will automatically reject your ban appeal and hide it from the public.

:information_source: Ban appeals are not a guarantee. We issue bans based on evidence. Ban appeals can take up to 14 days for a response. We do not reply to ban appeals on weekends.

If you have been VAC banned: We cannot remove the ban. We do not manage VAC. Do not send us a ban appeal about it.

Do not send ban appeals to our Discord support tickets.

You should only appeal if you’ve been banned from Tower Unite Official Servers and…

  • Your ban is more than 4 days

  • You believe you have been wrongly accused. This is rarely the case, as we ban only with evidence

  • You feel that your ban/punishment is over excessive or unfair

Note: We have a zero tolerance ban policy regarding racism, transphobia, homophobia, anti-semitism, and any other forms of discrimination. Usage of known racial slurs will get you permanently banned and you may not be able to appeal the ban.

You should provide evidence (screenshots or video) to help your appeal.

Do NOT appeal if…

  • You’ve been VAC banned. We do not manage VAC and we cannot unban you from VAC. You can read more about this here: Support FAQ - #24 by bot

  • Your ban is less than 4 days

  • You’ve been caught hacking on our servers and wish to make an “apology”

  • Your “brother/friend/family member” used your account and got you banned. Your account - your responsibility

  • We’ve banned you severely in the past

  • You were banned from a user hosted Condo, Game World, or non-official server. Condo owners have the ability to ban users from their own Condos and we have no say on those types of bans

Ban Appeal Process

  1. Go to: towerunite.com/appeal
  2. Read the Rules and Guidelines
  3. Scroll down to your “Active Bans”
  4. Select “Appeal”
  5. Appeal your ban following the instructions in the box provided and submit it.

If your appeal follows all of the explained criteria, it will be reviewed by a moderator.

You can check your appeals status on the towerunite.com/appeal page. If your ban appeal has been accepted or rejected, the status will appear there.

Your appeal must include the following:

  • Detailed information on why you are requesting an appeal

:warning: Appeals Must Be Respectful
Any attitude, cuss words, immaturity, or threats made or implied will have your appeal rejected immediately and will increase your existing ban, regardless of what you were banned for. We are very friendly, but we will not put up with crap.

Failure to follow these guidelines will have your ban appeal rejected.

:information_source: Ban appeals are not a guarantee. We issue bans based on evidence.

:information_source: Ban appeals can take up to 14 days for a response. We do not reply to ban appeals on weekends.

:information_source: Permanent bans cannot be appealed until 7 days have passed since it was issued.

:information_source: Bans may only be appealed once every 2 months.

Thank you!

Discord Bans/Timeout Information

There is currently no mechanism for appealing Discord bans or timeouts.

Discord timeouts may display as 7 days, but may actually be shorter in length. This is because Discord only allows us to issue 1 day or 7 day timeouts and nothing in between.

Discord timeouts are warnings to stop current bad behavior in our Discord.

Refresher on our rules

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