How To Appeal Bans

When making a ban appeal, please use our email:

If you make your ban appeal public we will automatically reject your ban appeal and hide it from the public.

If you have been VAC banned, we cannot remove the ban. We do not manage VAC.

Appeals must be respectful. Any attitude, cuss words, immaturity, or threats made or implied will have your appeal rejected immediately and possibly increase your existing ban. We are very friendly, but we will not put up with crap.

You should only appeal if you’ve been banned from Tower Unite Official Servers or Tower Unite Discord and…

  • You feel that your ban/punishment is over excessive or unfair
  • You’ve been wrongly accused (rarely a case, but if so we’re incredibly sorry)

You should try to provide some kind of evidence (be it screenshots or video) to help your appeal.

Don’t appeal if…

  • You’ve been VAC banned. We do not manage VAC and we cannot unban you from VAC
  • You’ve been caught hacking on our servers and wish to make an “apology”
  • We had enough concrete evidence to support your ban to begin with
  • Your “brother/friend/family member” used your account and got you banned. Your account - your responsibility
  • We’ve banned you severely in the past
  • You were banned from a Condo, Game World, or non official server. Except for extreme cases, we do not moderate Condos or Game Worlds as they are player hosted servers

The subject title should be “Ban Appeal”

Must include the following:

  • Detailed information on why you are requesting an appeal
  • Your Steam Community page or Discord account

Failure to follow these guidelines will have your ban appeal rejected.

Thank you!

Official Server Rules (shortened)

  • Respect others and treat them how you wish to be treated.
  • No discrimination or hate speech.
  • No sexually explicit behavior.
  • No harassment or trolling.
  • No violating privacy of others.
  • No politics or debates of controversial nature.

Official Server Rules (extended)

By using our Forums, Discord, and/or in-game servers you agree to the following rules:

  • You may NOT post, present, or transmit through chat (or voice) anything that:

    • Contains offensive, profane, harassing, defamatory, inappropriate, racist, sexist, homophobic, threatening, infringing, obscene, or unlawful material;

    • Contains slanderous or libelous comments about other users, PixelTail Games employees or contractors, or other individuals;

    • Contains personal information about any individual;

    • Violates the privacy of any other individual or entity;

    • Contains business solicitation of any type, including advertising a product or service, offering a product or service for sale, or directing readers to a location for more information about a product or service;

    • Contains viruses, corrupted files, or any other similar software or programs that may adversely affect the operation of PixelTail Game’s systems or a third party’s computer.

  • Do not use any inappropriate avatars or usernames (which includes anything sexual, offensive, or containing hate speech).

  • Discord: Use of excessive unicode characters in your username is not allowed.

  • Discord: Multiple @ mentions are not allowed

  • Discussion of warez, illegally obtained software, or hacks is completely forbidden.

  • Spamming chat or voice (including playing music) is forbidden. This includes image embed spam!

  • Use of bots is forbidden. This includes any applications using Discord’s API.

  • Ban evasion, the act of setting up alternative accounts to avoid a ban, is strictly forbidden and will only increase the severity of your existing ban.

  • When contacting developers, please do not @ the developers.

  • Discussion of any game exploit is strictly forbidden. Please follow the How To Report Players guide to report exploits. Macroing is considered an exploit!

  • Discussion or promotion of any leak of code, content, or misuse of GMod Tower content is strictly forbidden.

  • Respect our moderators as they will respect you. If you have a question about their decisions, ask politely. If you have additional information that could help their decisions, please feel free to share it with them in a mature way. Moderators are people too and they just want to enjoy the chat just as much as everyone else.

PixelTail Games reserves the right to moderate our official servers at our discretion and have final say on actions taken upon your account.

We may remove postings that contain objectionable material, spam, or otherwise violates the foregoing rules.

Failure to follow these rules may get your access to the Forums, Discord, or in-game chat disabled with or without notice.