How To Report Players

Support Reporting Players/Ban Appeals
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:red_exclamation_mark:How to Report A Player

You can report players either in-game or on our online form.

:page_facing_up: Online Report Form

Player Report Form
Use the above link to report a player if you are not in-game.

:page_facing_up: In-Game Report

In-game, you can make a report by clicking on the player you wish to report and then click on the Report button in-game.

You can click on a player in either the chat or the scoreboard.

:information_source: How Reports Are Handled

Each report is read by our moderation staff each day and we take action as quickly as we can. We typically handle most reports within 1-4 hours.

All bans are handled privately, and we respect your privacy when making a report. The player you report will never get your information or your report.

Reports are handled internally and you won’t receive a notification on what actions were taken.

:warning: Harassment

If you are actively being harassed, please read here: How To Report Harassment

:ledger: Rules

Our rules can be found here: The Rules

:information_source: Making a Report

Making a report will require the Steam Community page of the player you are reporting

You will also need to provide:

  • Detailed information of the incident
  • Screenshots and/or videos of the incident, if applicable

Keep the report short and describe the situation clearly to the best of your abilities.

For your safety: reports are never shared with anyone other than our internal moderation staff. The player you are reporting will never know who reported them.

Reports should remain courteous and friendly. If your report is rude to our staff, we may consider that as a rule-breaking behavior and penalize your account.

:red_question_mark: Common Questions About Moderation

What happens after making a report?

After you make a report, our staff will look into the report, chat logs, and various activities of the reported user. Our moderation staff will then decide to issue out a punishment based on what our staff has found, or make a note of the report if there is no action required to take at this time.

Reports usually are handled within 1-4 hours for most report cases, though we may take a bit longer for complex or nuanced cases.

Reports are never shared with anyone other than our internal moderation staff or police. The player you are reporting will never know who reported them. In extreme circumstances, we will share report information to the proper authorities.

Will I get notified when my report was handled or when a ban was issued?

No, you will not get notified when your report was handled.

I reported someone, but they were not banned, why?

A couple common reasons:

  • Time: It currently takes our staff around 1-4 hours to handle reports. Sometimes, it’s pretty cut and dry and quickly handled. During that time, you should Block the player (our in-game Block system is a two-way Block). Blocking a player will also ban them from your Condo.

  • Report Complexity: If the report is complex or nuanced, it will take our staff additional time to deliberate, discuss, and investigate the report and behavior.

  • Report Lacked Evidence: If your report lacked evidence, we cannot take action on the report, but we do internally keep notes on reports and consider the report details you’ve provided when making ban decisions. We do maintain chat logs of in-game chat which we do use as evidence.

  • Report Inconclusive: The report was found to be difficult to understand or incomplete. In these cases, we discuss the report with other moderation staff and investigate the situation from our internal log data to understand the context.

  • Report Not Ban Worthy: Rarely, reports are found to not be entirely ban worthy by our staff, but our staff internally keeps notes and keep report records for up to 2 years.

As mentioned before, all of our reports are handled by our internal moderation staff and are carefully investigated. We do our best to handle reports and situations to the best of our abilities.

In cases where you feel your report was not handled, you can re-submit your report for additional review.

What About Mass Reports?

We do not have a system that automatically bans users for mass reports. All reports are handled by our moderation staff by hand. We only issue bans based on logged evidence.

Do you use any automation tools?

We currently have a custom in-house automated service that issue out bans for certain slurs. These bans are automatically applied should a user type an unacceptable slur in chat.

We do not use AI for any of the report systems.

:houses: Reporting Condos

To report Condos, please read: How To Report Condos

:information_source: Reporting In-Game Player Harassment

Harassment is unacceptable on our platform.

If a player is harassing you, please send a report our way: Player Report Form, following the guide above.

If a player is harassing you in-game:

  • First, report them by clicking on their username in chat or the scoreboard and click on Report. Explain the situation as best as you can and our moderation staff will handle from there.

  • Second, Block the player within the game using the Block feature by clicking on a player and clicking Block.

    • Blocking a user will mute chat, voice, hide their name, hide their player model, and hide any weapons/FX from your view in both Plaza and Condo, until you decide to unblock them.

    • There are two types of blocks:

      • Two-Way Block will block the player, and they will cease seeing you in-game completely. The block is two-ways, meaning they cannot see your chat/voice chat, and you cannot see their chat/voice chat. They also cannot see you in-game visually or on the scoreboard. They also cannot see any join messages when you join a server.

      • One-Way Block will block the player for you only and they can still see your chat/voice chat and other events.

    • Blocking a player will also automatically ban them from your Condo.

We can only assist with events that occur within the game, our official Discord, our Forums, or Tower Unite’s Steam Discussions.

:information_source: Reporting Discord User

You can make a report for a Discord user through our Discord Report Form.

:information_source: Reporting Harassment Outside of the Game

To report & block users on other platforms outside of the game, use these reporting tools:

If you feel that another user is threatening harm to you, immediately report them to your local authorities.

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