We prefer you use the in-game player report system when reporting people for global chat or in-game matters.
You can access this report system by clicking on a player you wish the report and then clicking on the report button in-game.
Each report is read by our moderation staff each day and we take action as quickly as we can.
Bans are handled privately and we respect your privacy when making a report.
You can read about our rules here: The Rules
If you feel a matter cannot be fully explained through the in-game report system, please report to our email: bans@pixeltail.com
The email subject title should be “Player Report”
The report must include all three of the following:
- The Steam Community page of the user (or users) you are reporting
- Detailed information of the incident
- Screenshots and/or videos of the incident
Keep the report short and describe the situation clearly and without unneeded information.
To report Condos, please read: How To Report Condos
Help With In-Game Player Harassment
If you have evidence of this type of behavior occurring in the game, please send it our way using the in-game moderation tool or through bans@pixeltail.com, following the guide above.
Forms of harassment are unacceptable on our platform. We cannot assist with events that occur outside of the game.
If a player is harrasing you in-game:
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You can block any user within the game using the Block feature by right clicking on a user and clicking Block. Blocking a user will mute chat and voice, hide their name, and hide their player model (and any weapons/FX) from view in Plaza/Condo.
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You can report any in-game rule breaking behavior using our in-game reporting tool by clicking on Report on a player’s profile.
To report users on other platforms outside of the game, use these platform reporting tools:
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Discord’s Trust & Safety team can be found here: https://support.discord.com/hc/en-us/requests/new?ticket_form_id=360000029731
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On Twitter you can report a Tweet here: Report a Post, List, or Direct Message
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On Steam you can report users here: Steam Support :: Reporting content within the Steam Community
If you feel that another user is threatening to harm you, please report them to your local authorities.