Game Crashing & Monitors Shutting down

[Wuff]

Lately I’ve returned to TU cause i kinda missed playing 'round and stuff.

But for some reason the Game and Monitors turning off automatically and refusing to turn back on.

The first case happened when i tried going into the portal in the Secert area of the old Resort Condo, touched the portal, everything froze and i got an error log and the game closed, i didn’t take a screenshot of the error log cause i thought it’d just been a one-time thing, sorry.

The other case has been After playing Minigolf; Played all 18 holes, been under par each time, and upon Clicking “Return to Hub/Main Menu”, Both Monitors go black, and say “no connection”, yet the PC itself contuines to run, i’ve left it once for 10mins and still nothing changes/happens, leading to Force shutdown via. the power button, No Crashlogs created in the TU folder.

I’ve not checked with other minigames yet - will check after this post, but i have no clue whats happening, PC Specs:

Edit: Instantly crashes/shuts down when entering Ball Race

[ThisIsntNath]

It looks like your CPU is running extremely hot, and I’d guess it’s overheating when you play Tower Unite.

[JaffaCakes118]

What type of cooler do you have on your cpu?

[CarbonCopyCat]

Even with a stock cooler, you shouldn’t have temperatures that hot, so there’s clearly something wrong with your cooling setup. Make sure your heatsink is properly seated (from personal experiences with the Intel stock cooler) with thermal paste properly applied, and check to see if your CPU fan is properly running.

[Spookz]

thermal paste may have dried up, you might want to consider re-applying it? cpus should not be that hot

[Wuff]

I’d Assume no cooling cause its always been at that temp ever since i got it Built (My Dad helped since he’s more techie than me),
but the first thing i tried when it was built was Tower unite and it worked perfectly fine back then, no crashes or freezing

[ThisIsntNath]

You absolutely need some kind of cooler on your CPU, running at 93C is absolutely not ideal.

[Will]

Yeah something’s gonna break if you don’t cool that thing down, the crashing and monitor shut downs may already be harbingers of component death

[yknowlikenia]

i want to interject and say that i don’t trust what the program speccy is saying here at all. i ran it on my own pc and it gave a similarly high temperature, which i know for fact isn’t correct - my BIOS and open hardware monitor are consistently reading otherwise.
it looks like speccy might not be compatible with some pcs, or at least out of date. i would recommend testing what your BIOS is telling you your CPU is running at.

[JaffaCakes118]

If you use that CPU any longer with no cooler it will destroy the CPU.

[Wuff]

Any Low-price ranged cooler Recommandations? like £60-£80 tops? not hugely hardware techie so i’m sorta blind/not knowledgeable on this area, sorry.

[yknowlikenia]

you should probably check more than just speccy to see what your CPU is running at, unless your computer actually sounds like it’s running that hot.

[Wuff]

Cant really feel any heat anywhere 'round the PC itself, there’s a very faint Humming sound but not like anything like a “Dying” sound, if that makes any sense, @ Yknowlikenia

There anything else i should try & check?

[Melonplex]

It would definitely be a good idea to do what @yknowlikenia said and use the BIOS or software like Open Hardware Monitor or HWMonitor to make sure the temperatures you’re getting from Speccy are accurate. These could also help you see if any voltages are unnecessarily high causing excess heat, as well as if fans are running too slow/not at all.

[Wuff]

Alright downloaded and checked “Open hardware monitor” that melonplex suggested, this is what came up:

[Melonplex]

Does Open Hardware Monitor and Speccy show similar temperatures when open side-by-side? Or is Speccy a fair bit higher like here?

You’ll want to use the highlighted section to compare.

[Wuff]

Edit: those were just when the PC was on desktop/only steam & discord running, When TU is opened (and sitting in the station/starting area) its like this:

[yknowlikenia]

so if it isn’t a problem with heat, i think it’d be easiest to diagnose if you could find and submit any crash logs associated with the issue. they should be in %localappdata%\Tower\Saved\Crashes, if you have any.

[Wuff]

Game crashed again, but gave error message instead, Clipboard also had this copied to it:

LowLevelFatalError [File:C:\ci\buildAgent\work\uefork2\Engine\Source\Runtime\RenderCore\Private\RenderingThread.cpp] [Line: 813]
Rendering thread exception:
LowLevelFatalError [File:C:\ci\buildAgent\work\uefork2\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Util.cpp] [Line: 182]
Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - ‘HUNG’)

0x00000000D573A839 KERNELBASE.dll!UnknownFunction []
0x00000000D9DD64FB Tower-Win64-Shipping.exe!UnknownFunction []
0x00000000D9DAE418 Tower-Win64-Shipping.exe!UnknownFunction []
0x00000000DA1D49F1 Tower-Win64-Shipping.exe!UnknownFunction []
0x00000000DA1D526A Tower-Win64-Shipping.exe!UnknownFunction []
0x00000000DA1C55C7 Tower-Win64-Shipping.exe!UnknownFunction []
0x00000000DA324D17 Tower-Win64-Shipping.exe!UnknownFunction []
0x00000000DA320CB5 Tower-Win64-Shipping.exe!UnknownFunction []
0x00000000DA31FFE4 Tower-Win64-Shipping.exe!UnknownFunction []
0x00000000D9D2A791 Tower-Win64-Shipping.exe!UnknownFunction []
0x00000000DA595626 Tower-Win64-Shipping.exe!UnknownFunction []
0x00000000DA5956B8 Tower-Win64-Shipping.exe!UnknownFunction []
0x00000000D9E16BE7 Tower-Win64-Shipping.exe!UnknownFunction []
0x00000000D9E16AE4 Tower-Win64-Shipping.exe!UnknownFunction []
0x00000000D6517BD4 KERNEL32.DLL!UnknownFunction []
0x00000000D7B4CED1 ntdll.dll!UnknownFunction []
0x00000000D7B4CED1 ntdll.dll!UnknownFunction []

[Wuff]

Found a few folders there, each had a crash log file, tried pasting the whole thing in here but it removes half of the stuff and this place doesn’t allow .txt files to be uploaded, but this is what was in the crashlog from today: