I’m very confused by this post.
We have overhauled our moderation countless times during this project, from feedback from our community.
We have a direct way to report players both in-game and out of game. We don’t have emails anymore, as we have a report form right here that is easier to use than emails:
Which takes you to: https://moderation.towerunite.com/report.php
This same form is used in-game.
You can anonymously report players and we take action. I’m looking at the logs and there was 19 reported users today, and all 19 reports were handled within a short time period and action was taken.
We have support tickets on our Discord as well, but we urge players to use the report form, as it directly ties to our moderation backend that also has all the information and logs we need for moderation are there.
We also added a two-way block system, which lets you can block a player and they cannot see or hear you as well (or undo that block until you want to).
We have clear rules. We’re always cleaning them up and improving them as well. I just clarified the condo rules yesterday in anticipation for community condos which are around the corner.
Community events are a different matter and would be an entire separate discussion from moderation, but we have a Discord and we added a community hub section for players to setup their own community events.
I’m always trying to promote various workshop creations, either by voting them up, sharing them with other developers, helping with bugs and issues. My full time job is developing the game, though, but I know @wheezwer is actively informing others. We’re actively working on adding a staff-picks section in the condo hub to promote creators further.
We are very transparent, we’re active on the Discord every day. There’s people who message us for help on support tickets daily and we actively help out.
I’m mentioning all of this because we’ve been actively handling moderation in timely manner for a lot of the issues that people have.
We’re always open to improving the systems, but to say nothing is being done is not the case.
Looking at our moderation backend, we’ve handled all 120 reports made since June 11th within less than 2-4 hours per report.
I’m looking at our emails right now as well, I haven’t seen any email reports sent to us for over two months now and all the rest have been either handled or discussed.
If you have someone you haven’t reported yet that are repeat offenders, then please make a report using our report form here: https://moderation.towerunite.com/report.php