The game doesn't save the playermodel

Hi everyone, i need a help.
My friend downloaded today the game, but he has an issue with the playermodel.
Everytime that he join a lobby his workshop playermodel turn back to the default one.
We tried to clear the workshop cache, disable and enable steam cloud, dequipping the workshop model and requip it, but nothing works for him.
There is someone who can help us?

Try dequipping the workshop model and switching the default model to another model. Then equip the workshop model.