Support FAQ

Canvas image is not loading

There are three common causes for this.

  1. If you have an Intel CPU of 10th generation or newer, you may very well be experiencing an SSL bug that was introduced with that CPU. Follow these steps to circumvent this issue.

  2. The image host does not allow hotlinking. Consider finding an image hosted on a different website, or using an image uploading service such as Imgur.

  3. Your URL does not directly link to the image file. Make sure your URL ends with the file extension. Supported image formats are JPEG (.jpg, .jpeg), bitmap (.bmp), and PNG (.png). We are limited by the engine for file support, and these are the only options we have for images.

  4. The image resolution is too large. The maximum resolution in DirectX11 mode is 16,384×16,384 pixels, and in DirectX10 mode this is 8,192×8,192 pixels. However, try to steer clear of this limit as much as possible unless you really, really need it for a specific use case.