My friends game literally will not connect

So i bought this game for my friend and she and i cant play together in the plaza, its been like this for 3+ days now and its really frustrating because we have tried everything and she has contacted support who were no help so i am taking over : (

she can play games by connecting to my game via invite or opening games through the menu (golf, zombie massacre etc) BUT there is no way for them to connect to plaza, load canvases, earn money or keep achievements.

the offline status:
the servers dont show number of players online:

love this game and really want to play with her really hope someone can help out!! here is their steam community page if needed: Steam Community :: peeches <3