I got a chat ban because of my Steam usernam

I have been using the same username for 1 year and have never been banned until now. I didn’t change my username, thinking that if nothing had happened so far, nothing would happen from now on. And suddenly I got a chat ban. It’s not something I did on purpose. What steps should I follow to remove the chat ban?

You can appeal bans here: https://towerunite.com/appeal

As for usernames, the rules for those are:

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