Backer panel rewards question

I was just wondering if there is any thing else i need to do on the backer panel on specifically two of the rewards. I sent an email from the backer panel with more detail about it but have not got a reply (I sent the email on the 11/08/2015). I don’t know if i simply missed the reply or if it got sent to my spam for some reason or other reasons. So im just wanting to make make sure everything is good.

We can probably help you here depending on what rewards you’re talking about

We’re gonna do another run of emails soon, we’ve been backed up recently.

Ok im just worried that my email will send your reply to spam and ill miss it. It can be picky sometimes witch is bad and good.

I actually was wondering the same thing when I sent my question from the backer panel