[1.1.0.1] Never received my Holiday Profile after purchase

I was playing today after I haven’t been on in a few years. The game was crashing a few times while I was on, mostly during minigames, but I would reconnect as usual. I went into Celebrations on the boardwalk and spoke to Santa Claws to use up some of my old tokens. I bought the holiday scarf and reindeer bells in the fashion section, then added the Reindeer Profile background with some of the coins I had left. However, the profile never appeared in my inventory, after refreshing my customization menu and the inventory menu. Before I could take a picture of my transaction history, my game disconnected from US East 4, and when I tried to reconnect it crashed again. Now I still don’t have the profile, and it’s asking me to purchase it again.

Steps to Reproduce

I don’t know if this bug can be reproduced, as I don’t have enough coins anymore to get it.

What I expected to happen

I expected to receive the profile background to equip.

What happened

I never received the profile background and still lost my coins.


Notes / Media

I’m playing again currently on a US West 1 server, hoping the crashing will stop. Other stuff I have bought have stayed in my inventory after buying them.

My steam ID is Steam Community :: CyberneticSanity

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Bump? Still waiting to hear anything back on this

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Hello. I’m very sorry for the delay on this. I’ve awarded you the missing player profile background.

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