Support FAQ

Support
4

Game performance is suddenly very poor

Assuming the developers or other players cannot confirm a performance drop after an update, there is more than likely an issue with your system, or there are external programs involved that are using up a lot of your system’s resources.

First and foremost, here are some programs that are reported as impeding performance in Tower Unite:

  1. Medal (video clipping)
  2. Razer Cortex (“game performance boosting”)

Consider shutting these programs down while playing Tower Unite, or even uninstalling them.

Here are some general steps to follow for troubleshooting this issue:

  1. Disable workshop mods and player models in the content settings, and check if performance improves. This is because this content needs to be downloaded sporadically and could cause hitches. This is especially prevalent when you are playing in areas with many players that all could be using different player models.
  2. Go through the graphics settings and see if reducing certain settings lead to drastic improvement. One mistake to make is unintentionally setting the resolution scale to 200, which would quadruple the GPU load. 100 is the default value.
  3. Check if your system is actually using the GPU and not integrated graphics, assuming you have a dedicated graphics card installed on your system. In the case of an NVidia graphics card, this setting can be found in the NVidia control panel. However, Windows 10 has introduced such a GPU selection setting in the general Windows settings: Settings → Graphics settings (found by searching for ‘GPU’), and select a desktop app and find ‘Tower.exe.’ Then select ‘performance’ in the options dialog.
  4. Check in Windows control panel → power management that your system is not running in some power-saving mode (or “balanced”), which could cause Windows to reduce overall power consumption of various parts of her system.
  5. Go into task manager and check if there are programs running in the background that sporadically demand high CPU or GPU power. This could lead to sudden drops in performance in Tower Unite.
  6. Check the disk that you have Tower Unite installed on for potential failures, most notably on HDD drives. Step #2 on this page will help finding errors on the drive: Check Disk Windows 11/10: How to Check and Scan Hard Drive for Errors - EaseUS