After I install cumulative security update 911567 for Outlook Express when i try to open it Address Book I receive an error message that resembles the following:
Unable to open Address book. Address book may not be installed correctly
Anyone else having this issue?
did you try uninstalling and reinstalling?
trust me, i’m A+ certified.
To resolve this issue, follow these steps:
Uninstall cumulative security update 911567. To remove this update, use the Add or Remove Programs item in Control Panel. System administrators can also use the Spuninst.exe utility to remove this security update.
Copy the .wab file that is located in the following folder:
C:\Documents and Settings<user>\Application Data\Microsoft\Address Book<user.wab>
Paste a copy of this file in the following folder:
C:\Documents and Settings<user>\Desktop\backup.wab
Note In this step, is your Microsoft Windows user name. Make sure there is no .wab file on your Desktop.
Click Start, click Run, type cmd, and then click OK.
At the command prompt, type the following, and then press ENTER:
Del “C:\Documents and Settings<user>\Application Data\Microsoft\Address Book<user>.wab”
Start Outlook Express.
On the Tools menu, click Address Book. Notice that the Address Book does not contain any contacts.
On the File menu, point to Import, and then click Address Book.
Import the backup.wab file that is located in the following folder:
C:\Documents and Settings<user>\Desktop
Install the most recent cumulative security update for Outlook Express If you are still experiencing the issue I can suggest this program Address Book Fix Toolbox https://www.fixtoolbox.com/addressbookfix.html