Achievement gained while servers down hasn't been given once servers up

This isn’t a personal issue I’m having, but my girlfriend was bowling and she spent 3 hours to get a score higher than 200, she got the achievement ingame but it’s not showing on her steam achievements that the achievement is unlocked. She couldn’t find the support for this game so I’m making this post for her. If you need any additional details I can do my best to provide them.

Unfortunately if the systems are down, any achievements earned during the downtime won’t be granted.

Is this something that could be granted manually with the user’s Steam information + any necessary proof?

If you can link me her profile I can grant the achievement again.

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Here you go:

Thank you for your help!

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I’ve granted her the achievement again. Please let me know if it worked.

Yes, she did! Thank you very much!