First, disable zooming in and out when scrolling the chat. What I mean is when you scroll the chat to the very top or bottom, the wheel starts to zoom into/away from your character.
Second, right now the chat box resets back to the bottom when a new message is posted. This makes reading previous messages rather cumbersome in an active chat. The only sure method I’ve found is dragging the scroll bar with your cursor. So, disable the chat position reset on new messages.
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