Render device lost.


#1

Hey guys I have the RTX 2080 and I’ve been having problems with this game with some artifacts and crashing. Any help would be appreciated. I’ve tried DDU and doing fresh installs of the drivers… I’ve tried downgrading to different versions of the driver too. I’ve tried every setting in the nvidia control panel I could think of. I don’t have this problem with my other games so I’m assuming it might be just Towers Unite and I don’t need to RMA this card.


#2

Do you happen to have any other Unreal 4 games to test out?


#3

Here is a copy of the crash dump https://1drv.ms/u/s!AoMWlS3Kg7-3yH81r597Dd2gKu72


#4

LowLevelFatalError [File:C:\ci\buildAgent\work\uefork\Engine\Source\Runtime\RenderCore\Private\RenderingThread.cpp] [Line: 813]
Rendering thread exception:
LowLevelFatalError [File:C:\ci\buildAgent\work\uefork\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Util.cpp] [Line: 182]
Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0005 - ‘REMOVED’)

0x00000000650A5299 KERNELBASE.dll!UnknownFunction []
0x0000000088C9741B Tower-Win64-Shipping.exe!UnknownFunction []
0x0000000088C6FB98 Tower-Win64-Shipping.exe!UnknownFunction []
0x0000000089097551 Tower-Win64-Shipping.exe!UnknownFunction []
0x0000000089097DCA Tower-Win64-Shipping.exe!UnknownFunction []
0x000000008908229E Tower-Win64-Shipping.exe!UnknownFunction []
0x0000000089082BD8 Tower-Win64-Shipping.exe!UnknownFunction []
0x0000000089224162 Tower-Win64-Shipping.exe!UnknownFunction []
0x000000008922A445 Tower-Win64-Shipping.exe!UnknownFunction []
0x000000008922BBE3 Tower-Win64-Shipping.exe!UnknownFunction []
0x0000000089229406 Tower-Win64-Shipping.exe!UnknownFunction []
0x000000008922AB3B Tower-Win64-Shipping.exe!UnknownFunction []
0x0000000089119E58 Tower-Win64-Shipping.exe!UnknownFunction []
0x0000000089220191 Tower-Win64-Shipping.exe!UnknownFunction []
0x000000008921DC98 Tower-Win64-Shipping.exe!UnknownFunction []
0x0000000088BEBEF1 Tower-Win64-Shipping.exe!UnknownFunction []
0x0000000089457276 Tower-Win64-Shipping.exe!UnknownFunction []
0x0000000089457308 Tower-Win64-Shipping.exe!UnknownFunction []
0x0000000088CD7407 Tower-Win64-Shipping.exe!UnknownFunction []
0x0000000088CD7304 Tower-Win64-Shipping.exe!UnknownFunction []
0x0000000067DE7E94 KERNEL32.DLL!UnknownFunction []
0x000000006853A251 ntdll.dll!UnknownFunction []
0x000000006853A251 ntdll.dll!UnknownFunction []

LowLevelFatalError [File:C:\ci\buildAgent\work\uefork\Engine\Source\Runtime\RenderCore\Private\RenderingThread.cpp] [Line: 1015]
GameThread timed out waiting for RenderThread after 30.00 secs

Here are a couple of the errors I’m getting. I have Killing Floor 2 which is on unreal engine and it works beautifully.


#5

Let me know macdguy if I can provide crash logs… specs… you name it. I’ll try anything


#6

Unfortunately that crash isn’t something I can parse, it’s deep within the rendering engine.

Killing Floor 2 is Unreal Engine 3. You’d have to test with a game that is Unreal Engine 4 (ARK, PubG, Fortnite). I’ve looked it up and theres a couple people with the same card saying the editor doesn’t load and it’s a driver issue NVidia has to solve. I don’t have the card to test, unfortunately.


#7

I do have ARK. I could download it later and test it out and see if the same thing happens. So you think I should hold of RMAing it and hope nvidia fixes it?


#8

I’d try ARK first then go from there. I’ll keep researching and see if I can find anything else.


#9

Not sure about the 2080 but I have a 2080ti and it plays fine. Have been having issues with some other games, though. Not so sure about these 20 series cards. Debating rmaing mine as well.


#10

Dude I’m with you there. I’m thinking of sending the system to Lenovo and telling them to switch out witha 1080 TI


#11

Just to update everyone. After hours and hours of playing with it I still haven’t been able to find a solution to fixing it. Its even gotten worse and I can’t play other games nows. I got on the phone with Lenovo tech support and they are sending a technician out to my house to replace the card for me. They came to the conclusion that the card is failing… and rapidly… So if you are having problems with your RTX cards… you might as well just RMA that sucker. Ain’t worth your time.


#12

Good to know. Sorry about the hassle. I’ve been really happy with my 1080 TI, nice to know the 2080 isn’t very good.