Game crashes everytime I launch Plaza

Everytime I launch the game, the main menu works, my condo works and all the minigames work completely fine but whenever I launch the plaza and load in, it gives me a frozen image of like a bird’s eye view of the whole thing and then eventually crashes displaying an error message of ‘‘LowLevelFatalError’’ and then a path and then at the end saying ‘‘Unreal Engine is exiting due to D3D device being lost’’

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Find your crash dumps and post them in the Crash Dumps subcategory of Bug Reports. This will help the team deal with the problem.

Please try updating your graphics drivers and if that doesn’t solve it, try reinstalling the game.