I don’t think anyone benefits from spending a consecutive week or longer of 1 hour+ play-sessions just waiting in the plaza trying to get one tediously gated item. Some games implement a favor system that dictates after a certain amount of time redeeming items without any luck, the game may guarantee one item of a higher quality so that after a suitable amount of time/effort has been invested, the systems in place more or less ensure the player won’t have to spend the next year completing repetitive activities just to get something of value.
The problem here is it’s just low percentage RNG, which I understand for jackpots, but there’s always an alternative means to earn money, but not specifically gated items. There are more engaging ways you could make a rare/hard to get item attainable without requiring that players potentially spend days on end just hitting “E” on things. At this point I’ve more or less given up because waiting ages just to get another cookies and milk, or a stocking after Christmas to add to my pile of other stockings just leaves me jaded and unmotivated to keep wasting my time. I hope this is something you will rectify moving forwards.