[0.6.0.1] Crashing on the plaza randomly

I’ve had this issue for almost a year now and I was hoping the workshop update fixed it, but no, so I’ll report it for a second time after last time got no results.

Plaza will randomly crash within 5-10 minutes of being there, usually after loading something in like the casino, but will otherwise just sometimes crash out of nowhere. (More specifically it just hangs, requiring the task manager to be used to end the process.)

I have 8GB of ram and 2gb of texture memory, so I don’t think running out of memory is the option. I do generally have a lower end PC, but until the Unreal Engine upgrade last October, the game rarely ever crashed.

(Also, I rarely ever crash when playing minigames, meaning I at least have access to minigolf and ballrace.)

Someone reported workshop content causing memory leaks, but that is probably unrelated as you’ve been having this issue since before the workshop update.

We could try a few things to solve it, but before I mention those, do you crash in any other video games? Also, what’s your hardware setup? Do you think you could possibly have an insufficient power supply, or a faulty one? (Also any other faulty hardware, like a graphics card or ram?)

Have you updated your graphics drivers recently? If not, try that. Solves a lot of issues in a lot of games.

If you have two monitors, open task manager on the one you’re not playing games on, and monitor it. (Resource monitor works a little better, but task manager will get the job done on the performance tab.) If you only have one monitor, you can use resource monitor, and when the game freezes when it’s about to crash, Alt+Tab to resource monitor and see if anything is pegged out (CPU, Hard drive, Ram). If you have Windows 10, task manager will also show you your GPU usage, but I believe resource monitor still wont.

You could also be having an overheating issue with some hardware component. Check out HWmonitor by CPUID. It will show you the temps of all your components.

Make sure Windows is up to date as well. I know Windows 10 is pretty forceful about updates, so you should be fine if you’re on Windows 10, but if you’re on Windows 7, double check that you’ve done updates recently.

Also, try verifying the integrity of the game files through Steam (how to: https://inxile.zendesk.com/hc/en-us/articles/115004662908-Verify-game-cache-files-Steam-)

Lastly, you can try reinstalling. A lot of times, when you have an issue with a game and nothing will solve it, uninstalling, restarting the computer, and reinstalling will fix it.

Drivers have been updated since the crashes started, but to no avail. I previously had some issues on unity games, but this was resolved due to a driver update in mid 2016.

I have also completely deleted and reinstalled the game (via using verify cache to make sure it’s all new), but to no avail beyond some unrelated issues being fixed. I’m on Windows 10 as well, yes.

As for pegged out, I’m not sure what you mean. It uses about 40-50% CPU when it does this, very little disk, and about 2GB of RAM. Will give more specific numbers when I have time.

Will also update drivers again just in case.

EDIT: One last thing to note over temperature. I can run SpaceEngine for hours at a time, which tends to be much more laggy than TU, so I don’t think overworking the CPU would be a cause. I’ll double check tomorrow.

Alright, I’ve done some testing.

RAM or CPU doesn’t appear to be the issue, nor does the PC overheating. (It hit 53c max, and when it crashed it was at 51.5c)

When it crashed it was using about 1.8gb of RAM and the CPU was being used at about 90% ish.

Only odd thing I can see is that the GPU usage, which had averaged at about 10%, suddenly spiked to 100% for a half second before the game hung.

Odd considering the GPU I have is the best part of my machine.
(XFX R7 250.)

Sounds like it could be graphics related. Some kind of bug is spiking the usage and causing it to crash. Have you checked your graphics card temps?

If your graphics card temps are fine when it spikes, I would try playing with the graphics settings. Change one at a time and see if it fixes the issue. For settings that are levels, step them down by one level at a time. It’s really annoying, and takes a bit of time and patience, but you could end up disabling whatever is bugging out and causing it to crash. I’ve had to do that in games before.

Also, when your game crashes, grab the crash dump and post it here (How to guide: https://forums.pixeltailgames.com/t/how-to-report-crashes/4688)

I don’t know how much sense I’ll be able to make of it, but a dev could see the post and help out with it.

Tried it on lowest settings, also crashed, same as on my usual medium. Temperature averaged about 40-50c for the GPU, so that’s about normal (Peaked at 58c).

Unfortunately the game doesn’t generate crash logs as it hangs rather than just closing the game, and using task manager to close it also doesn’t generate a crash log.

Well crap. This is a bit of an odd issue, because it just hangs and pegs your GPU for a second. I’ve had crashes and stuff, but it’s never just gotten stuck and hung up. What if you let it sit for a minute after it gets hung up? Maybe it’ll crash out and generate a log.

Will do that next time. Wonder if it’s related to the bug where I can’t play bowling as it immediately sets me as AFK for the rest of the game after frame 1. :v

Hah, while alt+tabbed to type the last post, it crashed while on high settings. Perfect timing, as now I can try and let it sit.

I haven’t heard of the bowling AFK bug before. When you uninstalled, are you sure you removed all files associated with TU. A lot of times programs can leave temp files, or files in the APPDATA folders. Maybe those are causing issues, but I wouldn’t really know for sure.

Sadly, usually if uninstalling doesn’t fix an issue, it’s a compatibility issue with either your hardware, or some other program or configuration on your computer. And pinpointing that is a HUGE pain.

Try closing all other programs you don’t need running. Make sure to look at all running processes, because even programs running in the background (like ones that are accessed from the notification area on the taskbar) can cause compatibility issues.

I’ll do another uninstall I guess, this time making sure to delete the stuff in appdata I wasn’t aware of earlier. If this doesn’t work, I give up. :v

Also, 12 minutes later and the game has not crashed.

Alright. Yeah, just click on whatever drive you had TU installed on (C: by default) and search for “Tower” and go through and make sure there aren’t any left over folders or file left after uninstalling. I would assume there’s nothing else on your computer with a name that has Tower in it, but regardless, be careful what you delete. Make sure it’s actually only related to Tower Unite, and not something else.

Also, I’d try searching around for people having issues with Unreal engine games crashing that have your graphics card. Maybe it’s not an issue with Tower Unite, specifically, maybe it’s an issue with the Unreal engine and your graphics card.

EDIT: I found this Can't Equip equippables, acessories or hear people in the voice chat

It involves none of the issues you’re having, but they were saying they were the only one getting those issues. So since you seem to be the only one having random hangs no matter what you do, maybe it’s Steam related. Highly unlikely, but a last ditch effort if we need to go there.

EDIT 2: Also, you’ve said you’ve reinstalled and then verified the game cache, but have you tried just verifying it after a hang happens? Maybe there’s an issue with anti-virus interfering. Cannot start game? Read here

I mean at this point, I’m really just shooting in the dark, but everything is always worth a try. You never know what might actually work, despite your doubts.

In the process of reinstalling again. I disabled antivirus for the last few times I tested so that’s not an issue.

I’ve heard some talk online about the 290 series being incompatible with unreal for a time back in 2015, but that’s two years before the crashes started with me, and it was fixed a month after the report.

If this doesn’t work I’ll keep looking for a bit before giving up entirely I guess. Thanks for at least trying to help, though. Wasn’t expecting any responses to this.

No problem, it’s something I at least have an idea of of how to help on.

Maybe you should look around again, they could’ve broken the compatibility again. Either AMD with a new driver, or Unreal with some sort of engine update.

I mean, at this point we have a real hard to pin down problem, but I’m sure we can get to it one way or another. It sucks not being able to play a game you spent money on, even if it was only $10.

Still crashes in the current version, but I did check off some stuff that could’ve been causing it.

Discord isn’t causing it, and changing DirectX makes no difference either.

Try typing %appdata% in file explorer, then go back to the appdata folder, and go to local. Then go into the “temp” folder and delete everything. You can also access this folder by typing C:\Users<computerusername>\appdata\local\temp

Could be some temp files causing issues. I end up having to clear temp files on computers at work a lot.

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