# \[0.15.1.1\] Ticket Prize Item not received when purchased at arcade **URL:** \ **Category:** Bug Report\ **Created:** [May 25, 2022, 12:47am UTC](https://forums.pixeltailgames.com/t/0-15-1-1-ticket-prize-item-not-received-when-purchased-at-arcade/45204 "2022-05-25T00:47:46Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Henkou](https://forums.pixeltailgames.com/user_avatar/forums.pixeltailgames.com/henkou/32/59049_2.png) [@Henkou](https://forums.pixeltailgames.com/u/Henkou)\ **Post date:** [May 25, 2022, 12:47am UTC](https://forums.pixeltailgames.com/t/0-15-1-1-ticket-prize-item-not-received-when-purchased-at-arcade/45204/1 "2022-05-25T00:47:46Z")
Today I finally got to 2,500,000 at the arcade to purchase the Wowozela, however when I went to the purchase it it took a little while for things to load then an error occurred while it was in the process. I went to purchase again and then it said I did not have enough funds even though at the time I was till shown I had enough tickets. Apparently when I did this the servers all reset during this purchase and when I signed back in when the servers were up again I was own 2,500,000 tickets but the wowozela was nowhere to be found in my inventory. I checked back at the prize counter to make sure I did have it but when I looked at the item in the prize list the count was still at 0 not 1 so all that time spent grinding to get the item was taken away from me from an untimely server reset. I’ve been grinding a lot on Coin River as of late in the past 2 or 3 weeks and that’s where most of my tickets have been coming from. # Steps to Reproduce Purchasing a prize (the wowozela in my instance) at the arcade redemption counter # What I expected to happen The normal behavior. Buy and receive my wowozela. # What happened The issue the bug caused. A server reset/going down at the time of my purchase of the wowozela, taking away my tickets when logging back and the item not in the inventory nor does it say I own one under number of owned of the respective item despite refreshing my inventory. * * * # Notes / Media Other misc notes about the bug. Picture or videos would be much appreciated! ---
**Author:** ![macdguy](https://forums.pixeltailgames.com/user_avatar/forums.pixeltailgames.com/macdguy/32/3448_2.png) [@macdguy](https://forums.pixeltailgames.com/u/macdguy)\ **Post date:** [May 25, 2022, 1:04am UTC](https://forums.pixeltailgames.com/t/0-15-1-1-ticket-prize-item-not-received-when-purchased-at-arcade/45204/2 "2022-05-25T01:04:50Z")
What’s your Steam community page? I can look into what happened. ---
**Author:** ![Henkou](https://forums.pixeltailgames.com/user_avatar/forums.pixeltailgames.com/henkou/32/59049_2.png) [@Henkou](https://forums.pixeltailgames.com/u/Henkou)\ **Post date:** [May 25, 2022, 2:44am UTC](https://forums.pixeltailgames.com/t/0-15-1-1-ticket-prize-item-not-received-when-purchased-at-arcade/45204/3 "2022-05-25T02:44:30Z")
Here it is > **[Steam Community :: Henkou](https://steamcommunity.com/profiles/76561198042184398/)** ---
**Author:** ![Henkou](https://forums.pixeltailgames.com/user_avatar/forums.pixeltailgames.com/henkou/32/59049_2.png) [@Henkou](https://forums.pixeltailgames.com/u/Henkou)\ **Post date:** [June 7, 2022, 8:47am UTC](https://forums.pixeltailgames.com/t/0-15-1-1-ticket-prize-item-not-received-when-purchased-at-arcade/45204/4 "2022-06-07T08:47:19Z")
Just doing a quick follow up to see if you were able to find out what happened. I know you have a lot on your plate but I’m a little curious if anything came up since my inquiry. ---
**Author:** ![Henkou](https://forums.pixeltailgames.com/user_avatar/forums.pixeltailgames.com/henkou/32/59049_2.png) [@Henkou](https://forums.pixeltailgames.com/u/Henkou)\ **Post date:** [June 23, 2022, 6:59am UTC](https://forums.pixeltailgames.com/t/0-15-1-1-ticket-prize-item-not-received-when-purchased-at-arcade/45204/5 "2022-06-23T06:59:41Z")
Sending another reply here since I wasn’t sure if the last one didn’t come under the radar as it wasn’t a direct one since our last interaction. Just wondering if you’ve been able to find out what happened during the transaction not fully completing and not giving me the respective item. I understand you have a lot going regarding everything about Tower Unite itself and other things. Hoping to hear from you soon when you get the chance.