# Item/Unit Transaction Errors **URL:** https://forums.pixeltailgames.com/c/support/item-unit-transaction-errors/103.md [Latest](https://forums.pixeltailgames.com/latest.md) · [Categories](https://forums.pixeltailgames.com/categories.md) --- ## [About the Item/Unit Transaction Errors category](https://forums.pixeltailgames.com/t/about-the-item-unit-transaction-errors-category/45819)
**Author:** [@macdguy](https://forums.pixeltailgames.com/u/macdguy)\ **Replies:** 0\ **Last updated:** [September 19, 2022, 10:41am UTC](https://forums.pixeltailgames.com/t/about-the-item-unit-transaction-errors-category/45819 "2022-09-19T10:41:46Z")
Please post here if you are having a unit or item transaction issue and would like staff to assist you. When posting, please provide your Steam community URL --- ## [30K unit missing from Dark Voyage](https://forums.pixeltailgames.com/t/30k-unit-missing-from-dark-voyage/55063)
**Author:** [@Galactic\_C](https://forums.pixeltailgames.com/u/Galactic_C)\ **Replies:** 1\ **Last updated:** [June 28, 2026, 12:25pm UTC](https://forums.pixeltailgames.com/t/30k-unit-missing-from-dark-voyage/55063 "2026-06-28T12:25:50Z")
I finish Dark Voyage ride and didn’t get any of the Unit from it because of offline (AGC), I have video of it if necessary Steam profile: --- ## [170K units in Keno](https://forums.pixeltailgames.com/t/170k-units-in-keno/55059)
**Author:** [@ScreamingVixen](https://forums.pixeltailgames.com/u/ScreamingVixen)\ **Replies:** 1\ **Last updated:** [June 22, 2026, 5:52pm UTC](https://forums.pixeltailgames.com/t/170k-units-in-keno/55059 "2026-06-22T17:52:07Z")
Hit the bet button a second time after the first round, and it popped up with a weird message saying I needed 168k units to play again, units then snapshot to 40k after winning the machine --- ## [Lost 300k units at keno](https://forums.pixeltailgames.com/t/lost-300k-units-at-keno/55039)
**Author:** [@Daisamia](https://forums.pixeltailgames.com/u/Daisamia)\ **Replies:** 2\ **Last updated:** [June 17, 2026, 6:09pm UTC](https://forums.pixeltailgames.com/t/lost-300k-units-at-keno/55039 "2026-06-17T18:09:51Z")
i was at the casino after winning 300k on poker, i bet a few thousand on roulette then went to play keno. after a couple of rounds it said “you need 69,400 to do this” and when i rebooted i was down to 10k units. i was g… --- ## [Lost 15k Units due to server lag at Spin 2 Win wheel](https://forums.pixeltailgames.com/t/lost-15k-units-due-to-server-lag-at-spin-2-win-wheel/55021)
**Author:** [@offxcial03er](https://forums.pixeltailgames.com/u/offxcial03er)\ **Replies:** 1\ **Last updated:** [June 16, 2026, 8:50pm UTC](https://forums.pixeltailgames.com/t/lost-15k-units-due-to-server-lag-at-spin-2-win-wheel/55021 "2026-06-16T20:50:59Z")
Hi Support Team, I encountered a critical bug due to a heavy server lag while playing at the “Spin 2 Win” wheel on server EU France 6. I wanted to set my bet to 1.5k units, but because of the lag, the server suddenly d… --- ## [Sea Urchin Antenna Topper doesn't work for me](https://forums.pixeltailgames.com/t/sea-urchin-antenna-topper-doesnt-work-for-me/54993)
**Author:** [@XX99](https://forums.pixeltailgames.com/u/XX99)\ **Replies:** 0\ **Last updated:** [June 4, 2026, 4:53pm UTC](https://forums.pixeltailgames.com/t/sea-urchin-antenna-topper-doesnt-work-for-me/54993 "2026-06-04T16:53:32Z")
I have this weird issue. A long while back, I bought the Antenna Topper Urchin (1), but I think the shop bugged and put it in a limbo state. It’s in my inventory (2); I can (and have) sell it (I bought it again), but I c… --- ## [Grand Piano Win.... No Grand Piano?](https://forums.pixeltailgames.com/t/grand-piano-win-no-grand-piano/54974)
**Author:** [@MrsStrange](https://forums.pixeltailgames.com/u/MrsStrange)\ **Replies:** 1\ **Last updated:** [May 30, 2026, 9:26pm UTC](https://forums.pixeltailgames.com/t/grand-piano-win-no-grand-piano/54974 "2026-05-30T21:26:08Z")
Unfortunately, I don’t know how to prove I got this besides uploading a picture but I got this on the smaller spin-to-win and I have no clue what it gave me; but searching “Grand Piano” doesn’t come up in my inventory… --- ## [High-stakes poker "auto-fold" issue](https://forums.pixeltailgames.com/t/high-stakes-poker-auto-fold-issue/54970)
**Author:** [@that\_one\_capybara](https://forums.pixeltailgames.com/u/that_one_capybara)\ **Replies:** 0\ **Last updated:** [May 29, 2026, 2:38am UTC](https://forums.pixeltailgames.com/t/high-stakes-poker-auto-fold-issue/54970 "2026-05-29T02:38:33Z")
Hi - I was playing high stakes poker a few minutes ago. Every time it looked like I might win a round, the game folded on me. I didn’t push fold, I didn’t push 3, I didn’t push anything. the game just folded automaticall… --- ## [Units still locked at 0](https://forums.pixeltailgames.com/t/units-still-locked-at-0/54771)
**Author:** [@Sharella](https://forums.pixeltailgames.com/u/Sharella)\ **Replies:** 1\ **Last updated:** [April 1, 2026, 10:21pm UTC](https://forums.pixeltailgames.com/t/units-still-locked-at-0/54771 "2026-04-01T22:21:50Z")
After being unbanned my units are still locked at 0 and i can’t sell items, keeps saying failed transaction. --- ## [\[1.1.0.1\] Never received my Holiday Profile after purchase](https://forums.pixeltailgames.com/t/1-1-0-1-never-received-my-holiday-profile-after-purchase/53905)
**Author:** [@CyberneticSanity](https://forums.pixeltailgames.com/u/CyberneticSanity)\ **Replies:** 2\ **Last updated:** [September 24, 2025, 7:09am UTC](https://forums.pixeltailgames.com/t/1-1-0-1-never-received-my-holiday-profile-after-purchase/53905 "2025-09-24T07:09:24Z")
I was playing today after I haven’t been on in a few years. The game was crashing a few times while I was on, mostly during minigames, but I would reconnect as usual. I went into Celebrations on the boardwalk and spoke t… --- ## [Where is my money?](https://forums.pixeltailgames.com/t/where-is-my-money/53588)
**Author:** [@Sad\_Bald\_Man](https://forums.pixeltailgames.com/u/Sad_Bald_Man)\ **Replies:** 1\ **Last updated:** [July 7, 2025, 8:08pm UTC](https://forums.pixeltailgames.com/t/where-is-my-money/53588 "2025-07-07T20:08:02Z")
Hi i am playing version 1.0.1.0 i went to go play roulette 1: i sat down at the table 2: i put down 100k units on red 3: it hit red 18 :smiley: i won 4: for some reason i only have 72,704 units now? i sat down with… --- ## [\[1.0.0.1\] BINGO Blackout Deducted 40k Units for Winning](https://forums.pixeltailgames.com/t/1-0-0-1-bingo-blackout-deducted-40k-units-for-winning/53392)
**Author:** [@growliee](https://forums.pixeltailgames.com/u/growliee)\ **Replies:** 0\ **Last updated:** [May 29, 2025, 12:22am UTC](https://forums.pixeltailgames.com/t/1-0-0-1-bingo-blackout-deducted-40k-units-for-winning/53392 "2025-05-29T00:22:14Z")
Played BINGO with one 10,000U card. Won BINGO round and got the payout, but won Blackout round and was deducted 40,000U. I expected to be credited the correct amount for the winnings. I was deducted rather than credite… --- ## [No Accelerate Trophies](https://forums.pixeltailgames.com/t/no-accelerate-trophies/53360)
**Author:** [@Bear\_Inmind](https://forums.pixeltailgames.com/u/Bear_Inmind)\ **Replies:** 1\ **Last updated:** [May 22, 2025, 9:35pm UTC](https://forums.pixeltailgames.com/t/no-accelerate-trophies/53360 "2025-05-22T21:35:36Z")
Despite having over 1M exp for Accelerate, I don’t seem to have all four trophies in my inventory. I’ve also restarted Steam, but to no avail. Proof showing that I’ve unlocked them: But not appearing in my inventory… --- ## [Jackpot and bet loss](https://forums.pixeltailgames.com/t/jackpot-and-bet-loss/52943)
**Author:** [@Pikcher](https://forums.pixeltailgames.com/u/Pikcher)\ **Replies:** 0\ **Last updated:** [March 22, 2025, 8:31am UTC](https://forums.pixeltailgames.com/t/jackpot-and-bet-loss/52943 "2025-03-22T08:31:00Z")
I got jackpot and after a few mins i played silver saddlers, while playing the server got some problems and i lost both my jackpot and 100k bet on saddlers, so wheel of money now shows old jackpot,and even my rolled whee… --- ## [0.18.8.0 Early Access - Can't earn money](https://forums.pixeltailgames.com/t/0-18-8-0-early-access-cant-earn-money/52852)
**Author:** [@Junk\_Daye](https://forums.pixeltailgames.com/u/Junk_Daye)\ **Replies:** 1\ **Last updated:** [March 11, 2025, 9:00am UTC](https://forums.pixeltailgames.com/t/0-18-8-0-early-access-cant-earn-money/52852 "2025-03-11T09:00:24Z")
I was at the casino playing blackjack, and I did notice something while I was playing. I bet 5K on the first round, but he took 30K of my cash? I continued playing, but then I stopped since something didn’t seem right. I… --- ## [Jackpot Loss](https://forums.pixeltailgames.com/t/jackpot-loss/52691)
**Author:** [@Sephsta](https://forums.pixeltailgames.com/u/Sephsta)\ **Replies:** 5\ **Last updated:** [February 21, 2025, 8:56am UTC](https://forums.pixeltailgames.com/t/jackpot-loss/52691 "2025-02-21T08:56:33Z")
0.18.7.1 Hello. I won the jackpot from the Wheel of Money. The ticker was on 91152 and I seemed to have won 2.278,800 units. I took a screenshot when I won and I had ‘3,255,099’ in my balance. When I disconnected, it dr… --- ## [Bingo bugged](https://forums.pixeltailgames.com/t/bingo-bugged/51837)
**Author:** [@TONI\_PEPPERONI](https://forums.pixeltailgames.com/u/TONI_PEPPERONI)\ **Replies:** 4\ **Last updated:** [October 17, 2024, 2:55am UTC](https://forums.pixeltailgames.com/t/bingo-bugged/51837 "2024-10-17T02:55:35Z")
Version \[0.18.1.1\] Bingo is generally bugged, but I won a bingo and waited for results and such, and received no units for my win, I won 3,000 units and didn’t get the units. Steps to Reproduce Play Bingo, games been b… --- ## [Lost credits trying to play bingo](https://forums.pixeltailgames.com/t/lost-credits-trying-to-play-bingo/50999)
**Author:** [@pamtaloons](https://forums.pixeltailgames.com/u/pamtaloons)\ **Replies:** 3\ **Last updated:** [July 14, 2024, 12:17pm UTC](https://forums.pixeltailgames.com/t/lost-credits-trying-to-play-bingo/50999 "2024-07-14T12:17:32Z")
I bought four cards for one round and the computer screen didnt show any cards so I couldn’t actually pick the numbers. I tried again on the next round and the same thing happened. I lost 24,000 total credits trying to… --- ## [Black jack glitched and robed me](https://forums.pixeltailgames.com/t/black-jack-glitched-and-robed-me/50930)
**Author:** [@M00nPe0ple](https://forums.pixeltailgames.com/u/M00nPe0ple)\ **Replies:** 1\ **Last updated:** [June 26, 2024, 5:41pm UTC](https://forums.pixeltailgames.com/t/black-jack-glitched-and-robed-me/50930 "2024-06-26T17:41:32Z")
:warning: Important: Please include the version number of the game in the title! (for example: \[0.17.12.0\] Broken Feature). The latest version is \[0.17.12.0\] Summary of bug here. Steps to Reproduce Please list how … --- ## [Units disappear?](https://forums.pixeltailgames.com/t/units-disappear/50640)
**Author:** [@Foxinity](https://forums.pixeltailgames.com/u/Foxinity)\ **Replies:** 2\ **Last updated:** [May 20, 2024, 6:11pm UTC](https://forums.pixeltailgames.com/t/units-disappear/50640 "2024-05-20T18:11:52Z")
Units disappear when I leave the server or restart the game. But in the express store i can see my units. And i dont know why this is. --- ## [Lost connection during roulette; Lost 40k units.](https://forums.pixeltailgames.com/t/lost-connection-during-roulette-lost-40k-units/50479)
**Author:** [@Pilsnerd](https://forums.pixeltailgames.com/u/Pilsnerd)\ **Replies:** 0\ **Last updated:** [April 28, 2024, 5:47am UTC](https://forums.pixeltailgames.com/t/lost-connection-during-roulette-lost-40k-units/50479 "2024-04-28T05:47:41Z")
I was playing roulette and I lost most of my units due to the game losing connection during the spin. Any way this can be restored or do I just have to eat it and move on? The annoying part is that I won and the DC happ… --- ## [Units Lost After Playing Bingo](https://forums.pixeltailgames.com/t/units-lost-after-playing-bingo/50390)
**Author:** [@PlucktheDragon](https://forums.pixeltailgames.com/u/PlucktheDragon)\ **Replies:** 0\ **Last updated:** [April 15, 2024, 3:23pm UTC](https://forums.pixeltailgames.com/t/units-lost-after-playing-bingo/50390 "2024-04-15T15:23:55Z")
I took a screenshot and I lost 30k units after playing Bingo. I don’t know why this happens to most players. --- ## [Missing Catsacks](https://forums.pixeltailgames.com/t/missing-catsacks/50373)
**Author:** [@Lazy](https://forums.pixeltailgames.com/u/Lazy)\ **Replies:** 0\ **Last updated:** [April 11, 2024, 8:34am UTC](https://forums.pixeltailgames.com/t/missing-catsacks/50373 "2024-04-11T08:34:17Z")
I was opening a bunch of silver catsacks and after having an error with placing one of them I believe my remaining catsacks disappeared from my inventory. I might be wrong but I would appreciate if you could check for me… --- ## [\[0.17.3.0\] Units Being Discounted Without Purchases](https://forums.pixeltailgames.com/t/0-17-3-0-units-being-discounted-without-purchases/49096)
**Author:** [@caumilinha](https://forums.pixeltailgames.com/u/caumilinha)\ **Replies:** 0\ **Last updated:** [November 12, 2023, 10:31pm UTC](https://forums.pixeltailgames.com/t/0-17-3-0-units-being-discounted-without-purchases/49096 "2023-11-12T22:31:25Z")
Units are being discounted without making any purchases. Every time I’m playing, -150 Units randomly appear deducted without having performed any action in the game. This is very irritating. I wish this could be fixed. v… --- ## [Ice Moon Condo](https://forums.pixeltailgames.com/t/ice-moon-condo/49022)
**Author:** [@CeriumLanthanide](https://forums.pixeltailgames.com/u/CeriumLanthanide)\ **Replies:** 2\ **Last updated:** [November 6, 2023, 7:37am UTC](https://forums.pixeltailgames.com/t/ice-moon-condo/49022 "2023-11-06T07:37:45Z")
I originally won the Ice Moon Condo on 10/16/23 by spinning the wheel. I won again, today, on 11/05/23; however I’m not sure what is supposed to happen. Do I get the Unit equivalent, since I already own one? If so, it’s … --- ## [Units Glitch](https://forums.pixeltailgames.com/t/units-glitch/48895)
**Author:** [@Awesommoon](https://forums.pixeltailgames.com/u/Awesommoon)\ **Replies:** 3\ **Last updated:** [October 24, 2023, 10:54pm UTC](https://forums.pixeltailgames.com/t/units-glitch/48895 "2023-10-24T22:54:12Z")
\[0.17.2.0\] There is a bug that keeps my number of units at 1 or 0. I was playing tower unit today and I bought about 7k units out of my 8k units of items for the holiday shop, but it reduced my number of units to one. … --- ## [Lost 40k units after winning blackout on Bingo](https://forums.pixeltailgames.com/t/lost-40k-units-after-winning-blackout-on-bingo/48732)
**Author:** [@tinytigrr](https://forums.pixeltailgames.com/u/tinytigrr)\ **Replies:** 3\ **Last updated:** [October 20, 2023, 3:23pm UTC](https://forums.pixeltailgames.com/t/lost-40k-units-after-winning-blackout-on-bingo/48732 "2023-10-20T15:23:20Z")
I’ve had my suspicions that this has happened to me previously a few times, but I was paying attention enough this time that I saw it happen. Instead of getting the green +40k, it was a red -40k after winning a blackout … --- ## [\[0.16.11.0\] Units Disappeared after using Tower Express](https://forums.pixeltailgames.com/t/0-16-11-0-units-disappeared-after-using-tower-express/48302)
**Author:** [@Toby](https://forums.pixeltailgames.com/u/Toby)\ **Replies:** 0\ **Last updated:** [August 28, 2023, 5:51pm UTC](https://forums.pixeltailgames.com/t/0-16-11-0-units-disappeared-after-using-tower-express/48302 "2023-08-28T17:51:58Z")
The latest version is \[0.16.11.0\] Bought some items off of tower express and found that afterwards I had 0 units, and after resetting the game I still have 0 units and I can only gain small numbers of units back- only 4… --- ## [bingo keeps takeing money after win](https://forums.pixeltailgames.com/t/bingo-keeps-takeing-money-after-win/48104)
**Author:** [@assassinx2524](https://forums.pixeltailgames.com/u/assassinx2524)\ **Replies:** 0\ **Last updated:** [July 24, 2023, 9:23am UTC](https://forums.pixeltailgames.com/t/bingo-keeps-takeing-money-after-win/48104 "2023-07-24T09:23:48Z")
i keep loseing 40k after a bingo win this has been going off and on for weeks now --- ## [\[0.16.11.0\] Randomly lost 40k after playing bingo](https://forums.pixeltailgames.com/t/0-16-11-0-randomly-lost-40k-after-playing-bingo/48056)
**Author:** [@Awot\_of\_Cume](https://forums.pixeltailgames.com/u/Awot_of_Cume)\ **Replies:** 1\ **Last updated:** [July 14, 2023, 9:53am UTC](https://forums.pixeltailgames.com/t/0-16-11-0-randomly-lost-40k-after-playing-bingo/48056 "2023-07-14T09:53:47Z")
:warning: Important: Please include the version number of the game in the title! (for example: \[0.16.11.0\] Broken Feature). The latest version is \[0.16.11.0\] Played bingo and bought 4 cards at 10k. Got charged for t… [Next page](https://forums.pixeltailgames.com/c/support/item-unit-transaction-errors/103.md?page=1)