# Support **URL:** https://forums.pixeltailgames.com/c/support/55.md?page=3 [Latest](https://forums.pixeltailgames.com/latest.md) · [Categories](https://forums.pixeltailgames.com/categories.md) **Page:** 4 --- ## [Farewell](https://forums.pixeltailgames.com/t/farewell/53361)
**Author:** [@Shoop](https://forums.pixeltailgames.com/u/Shoop)\ **Replies:** 1\ **Last updated:** [May 22, 2025, 10:42pm UTC](https://forums.pixeltailgames.com/t/farewell/53361 "2025-05-22T22:42:58Z")
after logging on from about a month’s break, i noticed that all of my condos are reverted to a super basic state. hundreds of hours of work are gona and i feel hopeless. that was a personal safe space and something i che… --- ## [No Accelerate Trophies](https://forums.pixeltailgames.com/t/no-accelerate-trophies/53360)
**Author:** [@Bear\_Inmind](https://forums.pixeltailgames.com/u/Bear_Inmind)\ **Replies:** 1\ **Last updated:** [May 22, 2025, 9:35pm UTC](https://forums.pixeltailgames.com/t/no-accelerate-trophies/53360 "2025-05-22T21:35:36Z")
Despite having over 1M exp for Accelerate, I don’t seem to have all four trophies in my inventory. I’ve also restarted Steam, but to no avail. Proof showing that I’ve unlocked them: But not appearing in my inventory… --- ## [Trusted Canvas](https://forums.pixeltailgames.com/t/trusted-canvas/53341)
**Author:** [@keithweisshar](https://forums.pixeltailgames.com/u/keithweisshar)\ **Replies:** 1\ **Last updated:** [May 20, 2025, 10:14pm UTC](https://forums.pixeltailgames.com/t/trusted-canvas/53341 "2025-05-20T22:14:52Z")
Is there a way to reset the Allowed Sites settings back to defaults in Settings, Contents, Canvas Settings, Trusted Canvas under Allowed Hosts, Websites that are safe to load canvas data from. I lost them by single clic… --- ## [Anniversary store had me buy the bone profile background twice](https://forums.pixeltailgames.com/t/anniversary-store-had-me-buy-the-bone-profile-background-twice/53338)
**Author:** [@Trilltofer](https://forums.pixeltailgames.com/u/Trilltofer)\ **Replies:** 0\ **Last updated:** [May 19, 2025, 1:25am UTC](https://forums.pixeltailgames.com/t/anniversary-store-had-me-buy-the-bone-profile-background-twice/53338 "2025-05-19T01:25:57Z")
I bought the bone profile background from the anniversary store and it charged me twice. I tried to purchase it the first time and it appeared to fail and my anniversary coin balance didn’t change so I tried it again. Th… --- ## [Condo inventory items placed back in inventory after file save corruption](https://forums.pixeltailgames.com/t/condo-inventory-items-placed-back-in-inventory-after-file-save-corruption/53337)
**Author:** [@Raf](https://forums.pixeltailgames.com/u/Raf)\ **Replies:** 1\ **Last updated:** [May 19, 2025, 1:25am UTC](https://forums.pixeltailgames.com/t/condo-inventory-items-placed-back-in-inventory-after-file-save-corruption/53337 "2025-05-19T01:25:38Z")
Hello. I was only using Steam Cloud for automatic saves. I was working on my condo and I disconnected, but quickly connected back and all the items I placed got returned to my inventory. The workshop items stayed in the… --- ## [I want my elements in my STEM inventory to be deleted](https://forums.pixeltailgames.com/t/i-want-my-elements-in-my-stem-inventory-to-be-deleted/53313)
**Author:** [@MAR](https://forums.pixeltailgames.com/u/MAR)\ **Replies:** 2\ **Last updated:** [May 17, 2025, 1:17am UTC](https://forums.pixeltailgames.com/t/i-want-my-elements-in-my-stem-inventory-to-be-deleted/53313 "2025-05-17T01:17:11Z")
I want my elements in my STEM inventory to be deleted --- ## [\[1.0.0.0\] Jetpack not working suddenly](https://forums.pixeltailgames.com/t/1-0-0-0-jetpack-not-working-suddenly/53305)
**Author:** [@GhostlyLuna](https://forums.pixeltailgames.com/u/GhostlyLuna)\ **Replies:** 0\ **Last updated:** [May 15, 2025, 1:07pm UTC](https://forums.pixeltailgames.com/t/1-0-0-0-jetpack-not-working-suddenly/53305 "2025-05-15T13:07:30Z")
Hi, I have my jetpack equipped (superpower one, not jetpack) and suddenly after exiting condos I cannot use it. I unequipped and equipped it again, but have the same issue. What I expected to happen To be able to fly as… --- ## [Why i bought jatpack 3 times and i had nothing](https://forums.pixeltailgames.com/t/why-i-bought-jatpack-3-times-and-i-had-nothing/53282)
**Author:** [@Tsing](https://forums.pixeltailgames.com/u/Tsing)\ **Replies:** 1\ **Last updated:** [May 11, 2025, 2:58pm UTC](https://forums.pixeltailgames.com/t/why-i-bought-jatpack-3-times-and-i-had-nothing/53282 "2025-05-11T14:58:15Z")
I picked up a lot of things, but my inventory was empty --- ## [\[1.0.0.0\] Condo/Plaza Join Button Bug](https://forums.pixeltailgames.com/t/1-0-0-0-condo-plaza-join-button-bug/53274)
**Author:** [@AquaSoma](https://forums.pixeltailgames.com/u/AquaSoma)\ **Replies:** 2\ **Last updated:** [May 13, 2025, 9:36pm UTC](https://forums.pixeltailgames.com/t/1-0-0-0-condo-plaza-join-button-bug/53274 "2025-05-13T21:36:13Z")
:warning: Important: Please include the version number of the game in the title! (for example: \[1.0.0.0\] Broken Feature). The latest version is \[1.0.0.0\] I have been frequently experiencing a game breaking bug. It h… --- ## [\[1.0.0.0\] Suspicious, possibly cheated high scores by a specific player on leaderboards still present on other leaderboards](https://forums.pixeltailgames.com/t/1-0-0-0-suspicious-possibly-cheated-high-scores-by-a-specific-player-on-leaderboards-still-present-on-other-leaderboards/53241)
**Author:** [@NixEmotions](https://forums.pixeltailgames.com/u/NixEmotions)\ **Replies:** 4\ **Last updated:** [June 1, 2025, 3:35am UTC](https://forums.pixeltailgames.com/t/1-0-0-0-suspicious-possibly-cheated-high-scores-by-a-specific-player-on-leaderboards-still-present-on-other-leaderboards/53241 "2025-06-01T03:35:08Z")
1.0.0.0 on the 1.0 Steam news post, i brought attention to the Chinese player SuSu who had pretty blatantly cheated their way up to the top spot of the trivia total score leaderboard, doing so in the span of a few weeks… --- ## [\[1.0.0.0\] After leaving a Minigame i have 0 Units](https://forums.pixeltailgames.com/t/1-0-0-0-after-leaving-a-minigame-i-have-0-units/53239)
**Author:** [@Foxinity](https://forums.pixeltailgames.com/u/Foxinity)\ **Replies:** 0\ **Last updated:** [May 4, 2025, 7:26pm UTC](https://forums.pixeltailgames.com/t/1-0-0-0-after-leaving-a-minigame-i-have-0-units/53239 "2025-05-04T19:26:44Z")
After playing a minigame for example BallRace, My Units are zero in the main menu and in the plaza. Even if i sell an item. The only place where i can see my Units is on the Tower Express website.I can´t buy credits for … --- ## [After many of attempts on the spin to win I finally landed on the ice moon condo but I ended up not getting it do i have to do anything else to redeem it](https://forums.pixeltailgames.com/t/after-many-of-attempts-on-the-spin-to-win-i-finally-landed-on-the-ice-moon-condo-but-i-ended-up-not-getting-it-do-i-have-to-do-anything-else-to-redeem-it/53208)
**Author:** [@Costacal](https://forums.pixeltailgames.com/u/Costacal)\ **Replies:** 5\ **Last updated:** [April 30, 2025, 1:34am UTC](https://forums.pixeltailgames.com/t/after-many-of-attempts-on-the-spin-to-win-i-finally-landed-on-the-ice-moon-condo-but-i-ended-up-not-getting-it-do-i-have-to-do-anything-else-to-redeem-it/53208 "2025-04-30T01:34:47Z")
--- ## [\[1.0.0.0 / 1.0.0.1 / 1.0.1.0 / 1.0.2.0\] Cannot save condo snapshots](https://forums.pixeltailgames.com/t/1-0-0-0-1-0-0-1-1-0-1-0-1-0-2-0-cannot-save-condo-snapshots/53203)
**Author:** [@DillonVentures](https://forums.pixeltailgames.com/u/DillonVentures)\ **Replies:** 20\ **Last updated:** [August 1, 2026, 4:45am UTC](https://forums.pixeltailgames.com/t/1-0-0-0-1-0-0-1-1-0-1-0-1-0-2-0-cannot-save-condo-snapshots/53203 "2026-08-01T04:45:32Z")
Whenever I try to save a snapshot of my condo it seems to work just fine, but when I reenter the condo and load the snapshot, it hasn’t been saved at all and is instead the previous version of that snapshot. Steps to Re… --- ## [Access to Discord without phone?](https://forums.pixeltailgames.com/t/access-to-discord-without-phone/53199)
**Author:** [@Phibi](https://forums.pixeltailgames.com/u/Phibi)\ **Replies:** 1\ **Last updated:** [April 27, 2025, 6:06pm UTC](https://forums.pixeltailgames.com/t/access-to-discord-without-phone/53199 "2025-04-27T18:06:34Z")
Hopefully this is an okay place to ask this, but is there any way to be able to post in the Discord without having a phone number? I have separate Discord accounts for family/school stuff and games/social stuff, and my p… --- ## [All new canvases show up as "Canvas Failed To Load"](https://forums.pixeltailgames.com/t/all-new-canvases-show-up-as-canvas-failed-to-load/53196)
**Author:** [@CorvusNovus](https://forums.pixeltailgames.com/u/CorvusNovus)\ **Replies:** 1\ **Last updated:** [June 20, 2025, 4:06am UTC](https://forums.pixeltailgames.com/t/all-new-canvases-show-up-as-canvas-failed-to-load/53196 "2025-06-20T04:06:27Z")
Been using catbox.moe to host my images and it’s been working fine until today. Any image I try to display in my condo doesn’t load. I tried a few other image hosting sites and none of them work either. Best I’ve been … --- ## [Plaza Subway practically doesn't run](https://forums.pixeltailgames.com/t/plaza-subway-practically-doesnt-run/53163)
**Author:** [@PossumBomb](https://forums.pixeltailgames.com/u/PossumBomb)\ **Replies:** 2\ **Last updated:** [April 24, 2025, 3:42am UTC](https://forums.pixeltailgames.com/t/plaza-subway-practically-doesnt-run/53163 "2025-04-24T03:42:28Z")
I’ve tried this on box DirectX 10 and 11 with all settings at minimum. Going into the plaza through any of the main ways and showing up in the subway immediately tanks the game for me regardless of how many people are pr… --- ## [\[1.0.0.0\] Libretro Black screen, no games play](https://forums.pixeltailgames.com/t/1-0-0-0-libretro-black-screen-no-games-play/53118)
**Author:** [@Amorous](https://forums.pixeltailgames.com/u/Amorous)\ **Replies:** 2\ **Last updated:** [April 21, 2025, 9:51am UTC](https://forums.pixeltailgames.com/t/1-0-0-0-libretro-black-screen-no-games-play/53118 "2025-04-21T09:51:55Z")
Steps to Reproduce Place any libretro compatible media device in condo Edit object, browse folder and load rom What I expected to happen Plays a libretro rom What happened Black screen, nothing loads Notes / Media I’… --- ## [Username change](https://forums.pixeltailgames.com/t/username-change/53100)
**Author:** [@F3\_LX](https://forums.pixeltailgames.com/u/F3_LX)\ **Replies:** 2\ **Last updated:** [April 20, 2025, 6:11am UTC](https://forums.pixeltailgames.com/t/username-change/53100 "2025-04-20T06:11:47Z")
any way i can change my forums username? couldn’t seem to find anything --- ## [Experience loss](https://forums.pixeltailgames.com/t/experience-loss/53042)
**Author:** [@w\_y](https://forums.pixeltailgames.com/u/w_y)\ **Replies:** 0\ **Last updated:** [April 11, 2025, 1:23pm UTC](https://forums.pixeltailgames.com/t/experience-loss/53042 "2025-04-11T13:23:42Z")
I accidentally got disconnected while playing bowling and lost the experience I gained during the game --- ## [I haven't been able to redeem my tickets in hand for weeks](https://forums.pixeltailgames.com/t/i-havent-been-able-to-redeem-my-tickets-in-hand-for-weeks/52971)
**Author:** [@sgt\_necklace](https://forums.pixeltailgames.com/u/sgt_necklace)\ **Replies:** 1\ **Last updated:** [March 29, 2025, 11:07am UTC](https://forums.pixeltailgames.com/t/i-havent-been-able-to-redeem-my-tickets-in-hand-for-weeks/52971 "2025-03-29T11:07:21Z")
As the title says, I have 71k tickets in hand and I can’t redeem them and haven’t been able to since late Feb. The tokens machine works, but ticket machine doesnt. --- ## [Jackpot and bet loss](https://forums.pixeltailgames.com/t/jackpot-and-bet-loss/52943)
**Author:** [@Pikcher](https://forums.pixeltailgames.com/u/Pikcher)\ **Replies:** 0\ **Last updated:** [March 22, 2025, 8:31am UTC](https://forums.pixeltailgames.com/t/jackpot-and-bet-loss/52943 "2025-03-22T08:31:00Z")
I got jackpot and after a few mins i played silver saddlers, while playing the server got some problems and i lost both my jackpot and 100k bet on saddlers, so wheel of money now shows old jackpot,and even my rolled whee… --- ## [Playermodel problem during import](https://forums.pixeltailgames.com/t/playermodel-problem-during-import/52929)
**Author:** [@Stupid\_Fish](https://forums.pixeltailgames.com/u/Stupid_Fish)\ **Replies:** 0\ **Last updated:** [March 19, 2025, 5:36am UTC](https://forums.pixeltailgames.com/t/playermodel-problem-during-import/52929 "2025-03-19T05:36:38Z")
I have taken quite a bit in planning out my first playermodel in Tower Unite, only to be greeted with it looking quite messy after export. Let me explain: While I was making this in Blender, my fish dude looks completel… --- ## [Filegarden links not supported in Condos anymore?](https://forums.pixeltailgames.com/t/filegarden-links-not-supported-in-condos-anymore/52878)
**Author:** [@Green\_TeEeEeEea](https://forums.pixeltailgames.com/u/Green_TeEeEeEea)\ **Replies:** 0\ **Last updated:** [March 13, 2025, 4:08am UTC](https://forums.pixeltailgames.com/t/filegarden-links-not-supported-in-condos-anymore/52878 "2025-03-13T04:08:33Z")
So when Discord made you unable to host images on it anymore I moved all my images to filegarden and changed the links on all of the canvases in my condo. It seemed to work completely fine for a few months, but I’ve been… --- ## [0.18.8.0 Early Access - Can't earn money](https://forums.pixeltailgames.com/t/0-18-8-0-early-access-cant-earn-money/52852)
**Author:** [@Junk\_Daye](https://forums.pixeltailgames.com/u/Junk_Daye)\ **Replies:** 1\ **Last updated:** [March 11, 2025, 9:00am UTC](https://forums.pixeltailgames.com/t/0-18-8-0-early-access-cant-earn-money/52852 "2025-03-11T09:00:24Z")
I was at the casino playing blackjack, and I did notice something while I was playing. I bet 5K on the first round, but he took 30K of my cash? I continued playing, but then I stopped since something didn’t seem right. I… --- ## [All of my condo furniture was removed and placed back in my inventory](https://forums.pixeltailgames.com/t/all-of-my-condo-furniture-was-removed-and-placed-back-in-my-inventory/52832)
**Author:** [@MAYAN](https://forums.pixeltailgames.com/u/MAYAN)\ **Replies:** 2\ **Last updated:** [March 10, 2025, 12:22am UTC](https://forums.pixeltailgames.com/t/all-of-my-condo-furniture-was-removed-and-placed-back-in-my-inventory/52832 "2025-03-10T00:22:58Z")
All of my furniture was removed and put back in my inventory. hundreds of items, so many hours. literally left my condo and came back. I read on here you guys made a backup server for condo builds. is my stuff seriously … --- ## [Issue with the Playermodel](https://forums.pixeltailgames.com/t/issue-with-the-playermodel/52815)
**Author:** [@TheGenericDoe](https://forums.pixeltailgames.com/u/TheGenericDoe)\ **Replies:** 0\ **Last updated:** [March 5, 2025, 2:07am UTC](https://forums.pixeltailgames.com/t/issue-with-the-playermodel/52815 "2025-03-05T02:07:15Z")
Was trying to use a Playermodel I’m subscribed to on Steam, but for some reason, the Playermodel does not appear in-game. Not quite for on how to fix this issue. --- ## [Tokyo server is dead?](https://forums.pixeltailgames.com/t/tokyo-server-is-dead/52795)
**Author:** [@chocopafe](https://forums.pixeltailgames.com/u/chocopafe)\ **Replies:** 2\ **Last updated:** [March 2, 2025, 5:46pm UTC](https://forums.pixeltailgames.com/t/tokyo-server-is-dead/52795 "2025-03-02T17:46:02Z")
I’ve been playing this game a lot lately, but the Tokyo server disappeared since the server suddenly shut down two days ago. Was it deleted? --- ## [\[0.18.7.1\] Another "Your connection to the host has been lost" when trying to join the Plaza](https://forums.pixeltailgames.com/t/0-18-7-1-another-your-connection-to-the-host-has-been-lost-when-trying-to-join-the-plaza/52775)
**Author:** [@Ursa](https://forums.pixeltailgames.com/u/Ursa)\ **Replies:** 0\ **Last updated:** [February 28, 2025, 10:39pm UTC](https://forums.pixeltailgames.com/t/0-18-7-1-another-your-connection-to-the-host-has-been-lost-when-trying-to-join-the-plaza/52775 "2025-02-28T22:39:25Z")
Version \[0.18.7.1\] Hey everyone, I’m having a serious issue with Tower Unite. Every time I try to play, I get the error: “Your connection to the host has been lost.” I’ve tried everything I could think of to fix thi… --- ## [Workshop Guides Here!](https://forums.pixeltailgames.com/t/workshop-guides-here/52736)
**Author:** [@macdguy](https://forums.pixeltailgames.com/u/macdguy)\ **Replies:** 0\ **Last updated:** [February 17, 2025, 2:22pm UTC](https://forums.pixeltailgames.com/t/workshop-guides-here/52736 "2025-02-17T14:22:55Z")
Guides for creating your own Workshop mods can be found here. Creating Characters / Player Models Creating Items Creating Vehicles Creating Sound Packs Minigolf Map Creation Ball Race Map Creation Zombie Mas… --- ## [trivia database additions](https://forums.pixeltailgames.com/t/trivia-database-additions/52721)
**Author:** [@errorpassage](https://forums.pixeltailgames.com/u/errorpassage)\ **Replies:** 0\ **Last updated:** [February 12, 2025, 7:53pm UTC](https://forums.pixeltailgames.com/t/trivia-database-additions/52721 "2025-02-12T19:53:43Z")
hi, I recently signed up for an account on the trivia database website and wanted to know when questions are reviewed. I made three questions so far and want to make sure they look good before making more!! [Previous page](https://forums.pixeltailgames.com/c/support/55.md?page=2) [Next page](https://forums.pixeltailgames.com/c/support/55.md?page=4)